Privacy Policy
Last updated: December 2025
At Raajje Delivery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.
1. Information We Collect
We may collect the following types of information when you use our services or contact us:
- Personal details such as name, phone number, email address, and delivery address
- Order-related information including pickup and drop-off locations, item descriptions, and instructions
- Identification or verification details where required for specific services
- Communication records such as messages, emails, or call details
- Basic technical data such as IP address, device type, and browser information
2. How We Use Your Information
We use your information to:
- Provide and manage our delivery and logistics services
- Communicate with you regarding requests, updates, or issues
- Process payments and service confirmations
- Comply with legal, regulatory, or customs requirements
- Improve our services, operations, and customer experience
We only collect and use information that is necessary for service delivery.
3. Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may be shared only when necessary, including with:
- Transport operators, couriers, or service partners involved in fulfilling your request
- Customs authorities or government bodies when legally required
- Payment providers for processing transactions
All sharing is limited to what is required to complete the service.
4. Data Storage and Security
We take reasonable measures to protect your information against loss, misuse, unauthorized access, or disclosure.
Your data is stored securely and accessed only by authorized personnel. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as necessary to:
- Complete the requested services
- Meet legal, accounting, or regulatory obligations
- Resolve disputes or enforce agreements
When information is no longer required, it is securely deleted or anonymized.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your data where legally permitted
- Withdraw consent for certain uses of your information
Requests can be made by contacting us using the details below.
7. Cookies and Website Usage
Our website may use basic cookies or similar technologies to improve functionality and user experience. These do not collect sensitive personal information.
You can control cookie usage through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: info@raajjedelivery.com
Phone: +960 941 3200